30-day Return Policy

GEMaffair gladly offers a 100% satisfaction guarantee. That’s why we personally write every ad, going to great lengths to provide accurate, full-detail descriptions including sizes, weights, colors, clarity, cut and precise measurements. We typically provide two photos and, on the more elaborate and higher value items, as many as four. All of our gemstones are 100% natural unless otherwise stated, and that’s on very rare occasions.

We’d much rather address any questions or concerns BEFORE you buy an item. GEMaffair wants you to be madly in love with your purchase so you keep coming back. And tell your family. And all your friends. Maybe even complete strangers.

We realize that, despite our elaborate efforts to help you make the best possible selection, there may be times when you will not be 100% satisfied with your purchase for whatever reason. If that should happen, simply send an e-mail to returns@gemaffair.com within 30 days of receiving the item and tell us you’d like to return it. We’ll promptly issue you a Return Authorization (RA) number. We’ll also issue you a FULL refund. Shipping fees are not reimbursable. An RA number is required for all returns.

In the unfortunate event you receive an item with a defect, or the wrong item, we’ll be happy to repair it, replace it or refund your money. Simply notify us by e-mail immediately and follow the same return process as outlined in the above paragraph. As with all returns, an RA number will be required.
Please mail packages to this address:

GEMaffair
PO Box 1900
Largo, FL. 33779