How to Contact Us

Every great relationship starts with good communication. GEMaffair takes great pride in responding to your questions and processing your orders as quickly and efficiently as possible. Our low prices are in large part the direct result of our ability to streamline our processes and control our costs.

Customer Service Hours

By Email

Since we are an Internet-based business, e-mail is our primary method of communication. Not only does e-mail document your question or concern, minimizing any opportunity for confusion, it allows us to promptly route your request to the appropriate department for quick response. Our goal is to answer all e-mails within one business day. Through our years of experience, we’ve found that e-mail is typically much more efficient for both of us!

Sales Questions?

Payment Questions?

Return Questions?

By Telephone

GEMaffair knows that the more informed you are, the more pleased you'll be with your purchase. Be sure to browse through our Educate Yourself section to learn about everything from cuts and carats to birthstones and how to keep your purchase in pristine condition.